Asking about products and services
1. Listen to five people call Hadley Office Supplies. Tick the things they ask about.
computers
desks
chairs
printer cartridges
pens
notebooks
printers
envelopes
photocopiers
files
Show answers
The callers mention: desks, photocopiers, printer cartridges, envelopes, and computers.
2. Which things does the company not sell?
Answer & Transcript
The company does not sell photocopiers or computers.
Transcript
a
Assistant: Hello?
Customer: Hello. Do you sell office furniture?
Assistant: Yes, we do.
Customer: I’m looking for a desk.
Assistant: Oh, we have a wide range of desks.
Customer: Great. Can you send me a catalogue so I can have a look?
b
Assistant: Hello, Hadley Office Supplies?
Customer: Hi. Er, do you sell photocopiers?
Assistant: No, I’m afraid we don’t.
Customer: Oh, OK. Thanks.
c
Assistant: Hello?
Customer: Hi. Do you have any printer cartridges?
Assistant: Yes, we do. We sell all the main brands.
Customer: OK, thanks. I’ll come in.
Assistant: All right. Bye.
Customer: Bye.
d
Assistant: Hello, can I help you?
Customer: Hi. I’m looking for some large A3 size envelopes. Do you have any?
Assistant: Yes, we do.
e
Assistant: Hello?
Customer: Hello. Do you sell computers?
Assistant: No, I’m afraid we don’t. Sorry.
Customer: That’s OK. Bye.
3. Now listen to five people ask about services. Complete the questions they ask.
a Do you ________ computers?
b Can you give me a ________?
c Do you ________ for delivery?
d Could you send it by ________ delivery, please?
e When can you ________?
Answer & Transcript
a repair b discount c charge d special e deliver
Transcript
(d = American)
a Oh, hello. Yes, er ___ Do you repair computers?
b The price is a bit high. Can you give me a discount?
c Oh, and one more thing. Do you charge for delivery?
d It’s very urgent so could you send it by special delivery, please?
e I need it quite soon. When can you deliver?
4. Listen to the replies to the questions above. Match each reply (1-5) with a question (a-e).
1) ___2) ___3) ___4) ___5) __
Answer & Transcript
1) c 2) e 3) d 4) a 5) b
Transcripts
(Speaker = Indian)
1) It’s free if you live locally, otherwise we charge £20.
2) The next delivery will go out on Friday. Is that OK?
3) Yes, of course. It’ll be £15 extra, though.
4) Yes, we do. Bring it in hand we’ll take a look at it.
5) I’m sorry. That’s the best price we can offer you.
Placing an order
Nihar is from India. He calls Hadley Office Supplies to place an order. Listen and complete the form.
Show answers
large desk Quantity: 2 Catalogue no: 3743 Price: £175
Executive chair Quantity: 1 Catalogue no: 984a Price: £78
Total: 502.90 (incl. VAT)
Transcript
(Nihar = Indian)
Assistant: Hello, Hadley Office Supplies.
Nihar: Hello. I’d like to order some office furniture, please?
Assistant: OK. Do you have an account with us?
Nihar: Yes. ABS Printers.
Assistant: Let me see ___ ABS Printers. Yes, that’s fine. Erm, what items did you want to order?
Nihar: Two large desks. I think the catalogue number is 3743.
Assistant: 3743 ___ large desk ___ That’s right. They’re £175 each. Two of those, you say?
Nihar: Yes. Thanks.
Assistant: Anything else?
Nihar: Yes, a chair. It’s number 984a.
Assistant: Just a moment ___ 984a ___ Ah yes. One executive chair, £78?
Nihar: That’s right.
Assistant: OK. That’s ordered for you. Is that everything?
Nihar: Yes, that’s it.
Assistant: OK. So that will be £502.90, including VAT.
Nihar: Could you deliver on Friday?
Assistant: Yes, no problem.
Nihar: Great. Thanks a lot.
Discussing products
1. Emily wants to buy a printer. She is discussing which to buy with her friend, Tom. Listen and tick the printer she decides to buy.
Show answers
Emily buys the T150 (the bigger printer, on the left)
2. Can you remember what they say about each printer? Try to complete the chart, then listen and check.
|
Advantage |
Disadvantage |
|
|
T150: |
________ |
________ |
|
X80: |
________ |
________ |
Answer & Transcript
T150: Advantage: cheaper Disadvantage: very big
X80: Advantage: quicker Disadvantage: the wrong colour
Transcript
(Emily and Tom = from New Zealand)
Emily: So, which one do you think is better, Tom?
Tom: Well, the T150’s cheaper ___
Emily: Yes, but it’s very big.
Tom: And the X80’s quicker, isn’t it?
Emily: Hmm. That’s true. But it’s the wrong colour. I don’t like black.
Tom: So, which do you want to buy? Come on. Make your mind up!
Emily: OK. I think I’ll get the T150.